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Creative Memories

Warranty and Returns

Warranty

CM Asia-Pacific Limited (“Company”) goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to your rights and remedies under the Australian Consumer Law, the Company guarantees the quality of its products. (See Our Promise for information on product testing and more.)

When subjected to normal use, the Company warrants that all tools and accessories purchased after November 1, 2014 from the Company or an Advisor shall be free from defects in materials and craftsmanship for a period of 90 days from the date of purchase.

When subjected to normal use, the Company warrants that all albums purchased after November 1, 2014 from the Company or an Advisor shall be free from defects in materials and craftsmanship for a lifetime from the date of purchase.

If any component in the product has such a manufacturing defect within the warranty period noted above, the Company will replace it with the same product, or if the same is not available, an equivalent product, or the Company will issue a credit for the product. For questions or to initiate a warranty claim, please email customerserviceau@creativememories.com.

The warranties do not cover items such as damaged photographs, memorabilia or other items used in the album.

The warranties are provided by:

CM Asia-Pacific Limited
Address: 3G New Central Mansion, 43 Gage Street, Central, Hong Kong
Telephone number: (+61) 1300 820 051

Please do not return products to CM Asia-Pacific; see details below for returns.


Returns

Advisors and customers are encouraged to choose products carefully. If an item is ordered in error, the Company will endeavor to exchange that item with a comparable item. The shipping and handling to return the item and have a new item shipped will be at the customer’s expense.

Inaccurate Delivery: In the event the Company ships unordered merchandise, it may be returned for a credit, refund or in exchange at the Company’s expense provided the following steps are taken:

  • The recipient notifies the Company within five days of receipt of the order.
  • A copy of the shipping or packing slip must be enclosed with completed Company-required forms.
  • Products must be returned in original containers and must be packed properly to prevent damage in return shipment.

If you would like to report a warranty item, initiate a return or have a question on the policy, please contact:

Email: customerserviceau@creativememories.com

Ph (Message Service): 1300 820 051

The address to send returns after corresponding with customer service:

CM Australia
PO Box 5290
Chittaway Bay 
NSW 2261

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